State-approved training since 2010 · Dallas-Fort Worth, TX
STUDENT RIGHTS

Student Grievance and Complaint Policy

We want every concern handled fairly, quickly and professionally. Raise it as soon as it comes up, and start with our school process before going to an outside agency. Every student gets this policy, and you can always ask the office for a copy.
HOW IT WORKS

How to file a grievance

These are the steps in our Student Catalog. You will never be treated differently for filing a complaint in good faith.
1

Talk to the director

Set up a meeting with our school director. Most problems are solved here.
2

Write it down

If it is not solved, send the director a formal written complaint. You can use the grievance form on this page, or skip the meeting and write first.
3

Get a written answer

The director looks into it and sends you a written answer by the 10th business day.
4

Still not solved?

You can file a complaint with the Texas Workforce Commission. The notice and the TWC form are further down this page.

Student Grievance and Complaint Policy

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We aim to maintain a positive learning environment and address concerns fairly, promptly, and professionally. Please raise concerns as soon as they arise and follow the process in our Student Handbook and School Catalog.
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Stone Academy Student Grievance Process

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If your concern involves Stone Academy, an instructor, a staff member, or an educational program, start with our internal grievance process before pursuing any outside complaint options.
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Step 1: Complete the form

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Download and complete the Stone Academy Student Grievance Form. Provide a detailed description of your concern and attach any documents that support your report.
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Step 2: Submit your form

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Upload your completed form using the secure submission link on this page. After we receive it, Administration will review your grievance and contact you regarding the outcome.
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Grievances

Submit a grievance

Address
2909 Race Street, Fort Worth, TX 76111
Phone
(817) 953-2431
Email
sa@stoneacademyplus.com
Hours
Monday to Friday, 9:00 AM to 3:00 PM (Central Time)

Grievance form

First name
Last name
Email address
Message
Thank you. We received your grievance and will follow up by email as soon as possible.

Grievances and Complaints FAQ

What issues can I file a grievance about?

You may file a grievance about Stone Academy, an instructor, a staff member, or any educational program concern that affects your learning experience.

Where do I find the grievance process details?

The full procedures are outlined in the Stone Academy Student Handbook and School Catalog. We recommend reviewing them before submitting your form.

What should I include with my grievance form?

Include a clear description of what happened, dates and names involved (if applicable), the resolution you are requesting, and any supporting documents such as emails, screenshots, or notes.

How do I submit my grievance form?

Fill in the grievance form on this page and press Send grievance. You can also hand or mail a written complaint to the school director, as the Student Catalog explains.

What happens after I submit the form?

Stone Academy Administration will review your submission according to the Student Handbook and School Catalog procedures and then contact you with the outcome or next steps.
if you are dissatisfied with Stone Academy's response to your complaint, or if you are unable to file a complaint with the school, you may file a formal complaint with the Texas Workforce Commission.

Information regarding the Texas Workforce Commission complaint process is available at:

https://www.texasworkforce.org/careerschoolstudents


Texas Workforce Commission Complaint Resources

If you wish to file a complaint directly with the Texas Workforce Commission, please use the resources below.


Download the Official Texas Workforce Commission Student Complaint Form below 

Texas Workforce Commission (TWC) Compliance Notice

Stone Academy maintains a Certificate of Approval from the Texas Workforce Commission (TWC) Career Schools and Colleges Division.

TWC School Number: S3653

Stone Academy programs, including Nurse Aide and In-Service training programs, are approved by applicable regulatory and credentialing agencies where required.

In accordance with Texas Workforce Commission regulations, Stone Academy maintains a formal grievance and complaint process for students enrolled in educational programs and continuing education activities.

Student Grievance Procedure

Students with concerns, complaints, or disputes regarding:
  • Educational programs
  • Instruction
  • Attendance
  • Grades
  • Refunds
  • Discrimination
  • Professional conduct
  • Administrative matters
  • Online learning platforms
  • Clinical experiences
  • Continuing education courses
must first follow Stone Academy's internal grievance process before filing external complaints whenever possible.

Students are encouraged to submit complaints in writing with supporting documentation when applicable.

Stone Academy will make reasonable efforts to:
  • Review complaints fairly
  • Investigate concerns promptly
  • Provide written or verbal responses
  • Attempt resolution in a professional manner

External Complaint Rights

Students dissatisfied with Stone Academy's response, or students unable to resolve concerns through the school grievance process, may file a complaint with the Texas Workforce Commission Career Schools and Colleges Division and other applicable agencies or accrediting organizations where appropriate.

Information regarding filing a complaint with the Texas Workforce Commission may be found at:
Texas Workforce Commission Career Schools & Colleges Division

Student Notification Requirement

Stone Academy is responsible for ensuring students receive access to:
  • School policies
  • Grievance procedures
  • Catalog information
  • Student expectations
  • Regulatory disclosures
Students who believe they were not provided access to school grievance procedures or required disclosures should notify school administration immediately.

Non-Retaliation Policy

Stone Academy prohibits retaliation against students who file complaints or participate in grievance investigations in good faith.

Students will not be penalized, intimidated, or discriminated against for appropriately reporting concerns regarding educational services or school operations.

Continuing Education & Online Education Disclaimer

All continuing education courses, online training, webinars, and educational materials provided by Stone Academy Plus are intended for educational purposes only.

Stone Academy does not guarantee:
  • Employment
  • Licensing approval
  • Certification renewal approval
  • Acceptance by every state board or employer
  • Error-free educational materials
  • Uninterrupted online access
Participants remain responsible for verifying licensing, continuing education, employer, and certification requirements applicable to their profession and state.

Contact Information

Stone Academy
2909 Race Street
Fort Worth, Texas 76111
Phone: (817) 953-2431
Email: sa@stoneacademyplus.com
Website: Stone Academy Plus

TWC School Grievance and Complaints

Download TWC Complaint Form

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